CUSTOMER CARE

Our web site is still a work in progress, if you have questions or concerns please feel free to contact me At: Brad@prorc.shop 

OUR MISSION STATEMENT / WHO WE ARE

Thank you for visiting our site, we are a very small company and plan to keep it that way.

We have been racing RC car since the early 1990’s and seen allot of changes thru the years (good & bad).

 

Originally we were just making a few parts for ourselves, we were curious to see how these different sizes & settings would feel on the car, some of the parts we designed worked out, some increased our lap times and others made the car more consistent and forgiving. We found out almost immediately that other racers wanted to try them, and we had something hear.

 

In the past 30 years we have had a generous amount of support from some of the largest manufactures in the industry which we greatly appreciate, we also realize that these companies are what keep the competitive racing going by sponsoring drivers, tracks, races, and retailers, the last thing we want to do is negatively affect these companies so:

 

The first thing we decided is, we will not bring out any product that could negatively affect their business

(Which also affects our close friends who are employed and/or supported by these businesses).

If we have a product that starts being offered by one of these companies we will discontinue ours.

 

We are a small company that is doing this as a side business, we are designing performance option parts that are made hear in the United States in small runs with even smaller profit margins, OUR GOAL is to develop optional parts that will make these particular brand vehicles more appealing to the competitive racer.

 

These vehicle manufactures have engineers and developers that do an incredible job designing a versatile vehicle that can handle a wide range of track conditions, but it is impossible to have the exact setting for every track (high traction, low traction, big jumps, small jumps, wood jumps, carpet, clay, dirt, turf, asphalt, etc.) so we are offering parts with optional settings which might just be what you need to get your car dialed in.

 

Thank you for taking the time to read thru this, we hope to hear from you soon

RETURNS

Products that have not been used and are still in the original packaging may be returned. There will be at 20% restocking fee.

If you notice a defect in the product when you receive it, please contact us, and return for a full refund or replacement.

These products are performance parts and there will be no warranty once they are installed on the vehicle 

  

NEED ASSISTANCE?

Contact Brad @

or Brad@ProRC.shop

 

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